AIB service models encounter Assignment Example | Topics and Well Written Essays - 500 words

AIB service models encounter - Assignment Example Obstacles that might arise and the timeframe required to implement the proposals are also discussed. After using three blueprints models from different scenarios; it is evident that there is poor management set up. The organization has set up management that implies that the overall manager should handle all the issues that arise in the running of the hotel. All complaints are directed to the manager who otherwise should be delegating the concerned offices to address the issues. This set up leaves the manager over worked. When a female confirmation of the reservation made two weeks earlier is unable to be traced due to mishap in paperwork, the member of staff calls the manager to address the issue. This is a problem that the concerned department should be able to handle without the involvement of the manager. However, the manager should be the final person to be consulted if the department falls short of ability to address the issue. From the models employed, it is also evident that, the hotel suffers un-professionalism among its staff. The problem is even worse that this attribute is observed in the overall manager. According to Stephen (2012, pp. 132) the manager should be able to guide and mold the young and the employees below him. It is of no doubt that the manager should be able to motivate, guide and mentor the young and the new employees. Seeing the employees emulate good ethics should be the manager’s tall order. If the manager conducts himself in an unprofessional manner, it will be easy for the rest of the staff to emulate him (Stephen 2012, pp. 93). The manager acts inappropriately towards the attractive young client. He inappropriately became flirtatious and tried to get close to the lady-client. Further, he acts inefficiently as he stops at the vending shop and takes his time making his way to the same customer awaiting him. The manager is also rude and discriminating when addressing the person who was unable to access wheelchair as

Why have the 1980s been described as a lost decade in terms of Essay

Why have the 1980s been described as a lost decade in terms of development - Essay Example In light of the halt in third world economic growth immediately after the beginning of the debt crisis, especially in Latin America, almost everyone agreed that the tag â€Å"lost decade of development† describing the 1980s was accurate (Santiso 2003, p. 297). The end of the 2nd World War can be regarded as having a hand in starting of a distinct form of world conflict-the cold war. The two superpowers (the U.S. and USSR) became hyper-suspicious of each other’s motives, creating a hostility that lasted till late 1980s. Truman’s Point Four Program addressed the foreign policy of the country and established a modern era for engagement in international politics. One of the outstanding themes in the four point plan was to help more nations in post World War II and assist the countries restore their economies, besides protecting them from communist control (Santiso 2003, p. 297). The Keynesian approach details economic growth, requiring government guidance and activist policies that circumvent the cyclical instabilities, which plagued the pre-war economies. The present international institutions (the UN, IMF, and World Bank) remain strongly rooted in a definite historic era shaped by emerging Keynesian consensus and embody an attempt to institutionalize this policy framework at an international platform. Development schools of thought incorporated during the post-war era include modernization theories (1950s, early 1960s); dependency theories (late 1960s, early 1970s); world economy view (late 1970s, early 1980s) and basic needs approaches (late 1970s). Other schools include alternative modes of production perspective (1980s) and sustainable livelihood approach. Modernization theory was a strong element in the increasing Third World critique of western ideas and practices on development and reinforced the notion that underdevelopment could be created (throug h colonialism and/or exploitation) instead of being an outright natural state (Katie 2005, p. 32). From