AIB service models encounter Assignment Example | Topics and Well Written Essays - 500 words

AIB service models encounter - Assignment Example Obstacles that might arise and the timeframe required to implement the proposals are also discussed. After using three blueprints models from different scenarios; it is evident that there is poor management set up. The organization has set up management that implies that the overall manager should handle all the issues that arise in the running of the hotel. All complaints are directed to the manager who otherwise should be delegating the concerned offices to address the issues. This set up leaves the manager over worked. When a female confirmation of the reservation made two weeks earlier is unable to be traced due to mishap in paperwork, the member of staff calls the manager to address the issue. This is a problem that the concerned department should be able to handle without the involvement of the manager. However, the manager should be the final person to be consulted if the department falls short of ability to address the issue. From the models employed, it is also evident that, the hotel suffers un-professionalism among its staff. The problem is even worse that this attribute is observed in the overall manager. According to Stephen (2012, pp. 132) the manager should be able to guide and mold the young and the employees below him. It is of no doubt that the manager should be able to motivate, guide and mentor the young and the new employees. Seeing the employees emulate good ethics should be the manager’s tall order. If the manager conducts himself in an unprofessional manner, it will be easy for the rest of the staff to emulate him (Stephen 2012, pp. 93). The manager acts inappropriately towards the attractive young client. He inappropriately became flirtatious and tried to get close to the lady-client. Further, he acts inefficiently as he stops at the vending shop and takes his time making his way to the same customer awaiting him. The manager is also rude and discriminating when addressing the person who was unable to access wheelchair as